I called three different companies today for different customer service concerns: 2 banks and 1 airline company. I needed to check due dates and account details. Despite my flashing temper, I noticed these things. Read the rest of this entry »
I had two very different experiences of customer service today.
The first was at today’s office of choice: a coffee shop in SM Megamall, Blenz. It was my first time there, but based on the service, I’ll be there more often. One barista patiently pointed out to me where the sample cup sizes were, despite my total blindness. Another patiently recommended muffins to me, asked if I wanted them heated, explained their WiFi policy and remembered my name. And greeted me before I left.
The second was from a big corporation. Read the rest of this entry »
You’ve probably given your car keys to the valet to avoid the hassle of parking. You were happy about it, until you had to wait twenty minutes for them to get your car.Read the rest of this entry »
It’s all a matter of perspectives. Not perspective, but perspectives.
The key to being a better teacher is to take the perspectives of the teacher, the student, the admin and the dean. That gives a whole new meaning to teaching.
The key to being a better student is to take the perspectives of the student, the teacher, your parents, your classmates and your seniors. That gives a whole new meaning to learning.
Read the rest of this entry »