Archives for category: Innovations

I called three different companies today for different customer service concerns: 2 banks and 1 airline company. I needed to check due dates and account details. Despite my flashing temper, I noticed these things. Read the rest of this entry »

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I had two very different experiences of customer service today.

The first was at today’s office of choice: a coffee shop in SM Megamall, Blenz. It was my first time there, but based on the service, I’ll be there more often. One barista patiently pointed out to me where the sample cup sizes were, despite my total blindness. Another patiently recommended muffins to me, asked if I wanted them heated, explained their WiFi policy and remembered my name. And greeted me before I left.

The second was from a big corporation. Read the rest of this entry »

…is that no one advertises through them.

Urinal Advertising in other countries

There’s been a craze in the past 2 years about innovations and tapping new markets. I just want to differentiate for a bit and point to tapping new spaces. Read the rest of this entry »

You’ve probably given your car keys to the valet to avoid the hassle of parking. You were happy about it, until you had to wait twenty minutes for them to get your car.

Parking is a hassle.

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It’s all a matter of perspectives. Not perspective, but perspectives.

There are more lights when more windows are open.

The key to being a better teacher is to take the perspectives of the teacher, the student, the admin and the dean. That gives a whole new meaning to teaching.

The key to being a better student is to take the perspectives of the student, the teacher, your parents, your classmates and your seniors. That gives a whole new meaning to learning.
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Every company that offers a product or a service is simplifying it. That’s the trend. The less details to fill out, the better. The more sleek the design, the better. It’s all about reducing the value chain and making things faster and easier to be consumed.

Think of it as decluttering, too

The easier for potential consumers to use our product/service the sooner we can try and convert them to be loyal. And when they become loyal, they become immersed in what we have to offer, reading and finding out everything they can about our product. But that’s only a few of the thousands or millions that buy our product or sign up for our service. What happens to most of those who don’t become loyal?

Information Blackout

They’re left in the dark. Read the rest of this entry »