I called three different companies today for different customer service concerns: 2 banks and 1 airline company. I needed to check due dates and account details. Despite my flashing temper, I noticed these things. Read the rest of this entry »
I had two very different experiences of customer service today.
The first was at today’s office of choice: a coffee shop in SM Megamall, Blenz. It was my first time there, but based on the service, I’ll be there more often. One barista patiently pointed out to me where the sample cup sizes were, despite my total blindness. Another patiently recommended muffins to me, asked if I wanted them heated, explained their WiFi policy and remembered my name. And greeted me before I left.
The second was from a big corporation. Read the rest of this entry »
A way to honor your partners is to give them feedback.
I remember the first time I had to say no to a potential business partner. It took me half of my day to make the email, I even consulted with my boss and our COO about what to say. After quite a number of rejections, now I get it. Read the rest of this entry »
I’ve just been very busy recently, so I haven’t been able to write as often as I want. I’m working on (too) many things at work, and working on things outside work, too.
I’m now multitasking more than I ever have, in my whole life. Emphasis on the Massively Multitasking in the blog title, then. Lol. Read the rest of this entry »
In all the books I’ve read about business and leadership I found one common theme — be willing to learn.
This had always been just a generic lesson to me, but now I understand more than ever how important it is to keep wanting to learn. Losing the drive to learn has very scary results. One result that I’ve found is that in the workplace, people who stop learning are the ones who end up getting trapped in a routine.
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